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FREQUENTLY ASKED QUESTIONS

At what time will the room be available on the day of arrival and at what time must it be vacated on the departure day?
For guests in arrival, the rooms are available from 3 pm, while on the day of departure, the room must be vacated by midday. There is a luggage storage area for guests, however, who arrive early or who intend to leave Viareggio a few hour later.

Is breakfast included?
Please check the terms and conditions of your booking rate to see if breakfast is included.

Does the hotel have a bar?
Our Lobby Bar is on the ground floor next to the “Regina” restaurant. During the summer season, La Terrazza, our rooftop bar, is also open. For information and opening hours, please consult our website.

Does the hotel also have an open-air restaurant?
The hotel has two restaurants: Regina, on the ground floor with an attractive veranda, exclusively serving traditional Tuscan food, and the ‘Piccolo Principe’ with two Michelin stars, open from March to October, on the rooftop in an intimate atmosphere with gourmet cuisine. In the evening in the summer, you can also dine outdoors by the poolside at the ‘Piccolo Principe’. Bookings are required in both cases. Please visit the Restaurants section of the website for further information.

Does the hotel have a gym?
The hotel has a gym with all the latest, up-to-date equipment. The gym is on the top floor and is open every day from 8 am to 8 pm. Use of the gym is reserved for hotel guests and is free.

Does the hotel have rooms for disabled guests?
Several rooms are available for disabled guests. We recommend, however, that you request this type of room in advance when booking.

Does the hotel have a concierge service?
The concierge service is available to help you plan your stay and make it more comfortable. It provides general information, reservations for museums, restaurants, car hire with or without a driver, bike hire, babysitters and many other services, which can be organised upon customer request.

Does the room have a safe?
All the rooms have safes.

Does the hotel have a laundry service?
The cleaning, laundry and washing service is available from Monday to Saturday (excluding public holidays). Garments delivered by 10 am will be returned after 6 pm on the same day. There is also a four-hour express service if garments are delivered before 10 am. An ironing service is available every day from 9 am to 8 pm.

Does the hotel have Wi-Fi connection?
Wi-Fi is available throughout the hotel. Internet use is free.

Does the hotel have parking?
The hotel has open-air parking lot and a covered garage for which a fee is charged. The rates vary from a minimum of €15 to a maximum of €39 per car per day.

Can I get to the hotel by car?
You can drive directly up to the front of the hotel and we have a dedicated luggage loading and unloading area.

Is there a babysitting service?
Babysitters are available in request.

Are pets allowed?
Only cats and dogs can stay in the hotel at an additional charge of €20 per animal for the stay. Pets are not allowed in any of the restaurant, fitness centre and swimming pool areas or in any area specified by the hotel.

Where can I find an adaptor?
All the rooms have sockets which are compatible with most plugs. If you need something different, the concierge will help you find a solution.

Where is the nearest railway station?
The nearest railway station is the Viareggio station about 2 km away and a 10-minute taxi ride.

Where is the nearest airport?
The nearest airport is the Galileo Galilei Pisa international airport. It takes about 30 minutes by car to get to the hotel.

Are there rooms for smokers?
Smoking is not allowed anywhere in the hotel, both indoors and outdoors.

Please contact our booking office for specific requests
info@principedipiemonte.com
+39 0584 4011.

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