FREQUENTLY ASKED QUESTIONS
From what time is the room available on the day of arrival and at what time should it be vacated on departure day?
For customers in arrival rooms are available starting at 2 p.m. On the day of departure the room must be vacated by noon. There is available, however, luggage storage for guests arriving before or intending to leave Viareggio later.
Is breakfast included?
Please check the notes of your booking to find out whether breakfast is included or not.
Does the Hotel have a Bar?
Our Bar is located on the ground floor, adjacent to Restaurant Regina. Rooftop Bar area open in summer. For information please check our website
Does the Hotel also feature a roofed restaurant?
The Hotel has two restaurants: Piccolo Principe (open from May to September), located on the roof terrace, exclusively with a Gourmet kitchen and 1 star Michelin, and Ristorante Regina (Veranda on the ground floor), in an intimate atmosphere with traditional Tuscan cuisine. Reservations are required in both cases.
Does the Hotel have a gym?
The Hotel has a gym complete with the latest equipment. The gym is located on the 5th floor and is open every day from 8.00 a.m. to 8.00 p.m. Use of the gym is reserved for hotel guests and is free.
Are rooms accessible to people with disabilities?
Some rooms are besides available for those needing to use a wheelchair. We invite you, however, to request this kind of room when making your booking.
Does the Hotel have a Concierge service?
The Concierge service is available to help you plan your stay and make it more comfortable: general information, bookings for museums, theatre, restaurants, car rental with or without a driver, bicycle hire, baby sitting and many other services can be arranged at client’s request.
Is there a safe in the rooms?
All rooms have an electronic safe installed which is safeguarded by a numerical code.
Does the Hotel have a laundry service?
A laundry and dry cleaning service is available from Monday to Saturday (holidays excluded). Clothing delivered by 10.00 a.m. are returned after 6.00 p.m. on the same day. A four-hour fast service is also provided, where clothes can be called for by 10.00 a.m. An ironing service is available every day from 9.00 a.m. to 8.00 p.m.
Does the Hotel feature an internet connection?
The Hotel has a free wi-fi connection available all over the hotel.
Does the Hotel have a parking lot?
The Hotel has a toll parking and garage (€ 28.00/€34.00), valet service included.
Can I reach the hotel by car?
You can arrive by car directly in front of the hotel.
Is a baby-sitting service available?
Babysitting is available on request.
Are pets allowed?
Small pets are allowed in rooms without additional payment. Otherwise pets cannot be brought into the breakfast room, in the restaurants, in the swimming pool. If so requested it would be possible to arrange a dog-sitting service.
Where can I find an adapter?
All rooms have a power strip where most plugs can be fitted. Should you need anything different the Concierge will help you find a solution.
Where is the nearest railway station?
The nearest railway station is Viareggio , 10 minutes by taxi, 2 km from the Hotel.
Where is the nearest airport?
The nearest airport is the Galileo Galilei in Pisa. It takes some 30 minutes by taxi to reach our hotel.
Are there any smoking rooms?
The hotel public areas are all no smoking, as provided for in rules of the Italian Republic. The Hotel put at your disposal a smoking room located on the ground floor. As for rooms, please contact our Reservations Office for specific requests at firstname.lastname@example.org or phone: +39 05844011.